PENGARUH DISTRIBUTIVE JUSTICE, PROCEDURAL JUSTICE DAN INTERACTIONAL JUSTICE TERHADAP KEPUASAN PELANGGAN (STUDI PADA TOKO NABIILA PONSEL PEKANBARU
نویسندگان
چکیده
The purpose of this study was to determine the effect distributive justice on customer satisfaction at Nabiila Ponsel Pekanbaru shop, procedural interactional shop. population in were customers who did service Mobile Shop Pekanbaru, so research sample 96 samples, data analysis technique used multiple linear regression analysis. results are that has a significant Nabila Pekanbaru. Distributive justice, and Interactional have Store, is most dominant variable affecting shop.
 Tujuan penelitian ini adalah untuk mengetahui pengaruh terhadap kepuasan pelanggan pada Toko Populasi yang melakukan ke sehingga sampel sebesar orang sampel, teknik analisis dengan menggunakana regersi linier berganda. Hasil berpengaruh signifikan dan variabel paling dominan mempengaruhi
منابع مشابه
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ژورنال
عنوان ژورنال: Ekonam
سال: 2021
ISSN: ['2685-8118']
DOI: https://doi.org/10.37577/ekonam.v3i2.327